This legal document outlines the contractual framework governing the access to and use of our official web domain, www.zerotracestrip.com (hereinafter referred to as the “Website”) and the acquisition of commodities presented on this storefront.
By accessing this Website or initiating a commercial purchase, you agree to be bound by these Terms of Service. This digital storefront is owned, operated, and maintained by YES GLOBAL, UAB, a legal corporate entity registered in the Republic of Lithuania under company registration number 306979366, with its registered corporate address located at V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania.
1. Corporate Identity and Contact Details All official communications, transaction notifications, and administrative documentation are governed by the operating entity:
- Legal Entity: YES GLOBAL, UAB
- Company Registration Number: 306979366
- VAT Registration Number: LT100017711611
- Registered Corporate Office: V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
- Official Contact Email: hooks@zerotracestrip.com
- Official Contact Number: +370 62109589
2. Eligibility and Consumer Market Focus Our commercial operations, product distribution, and sales activities are structured and intended exclusively for consumers residing within the European region. By finalizing a transaction, you confirm that your designated delivery destination is situated within our authorized European distribution network.
3. Shipping, Logistics, and Order Fulfilment YES GLOBAL, UAB manages the physical dispatch and packaging operations internally from our corporate facilities. To ensure structured, reliable, and trackable transit across Europe, we cooperate exclusively with established regional postal and priority courier networks.
- Transit Timeline: Standard shipping duration across the European region requires approximately five (5) to twelve (12) business days following formal dispatch confirmation.
- Milestone Automated Notifications: To maintain full transparency, our automated tracking infrastructure transmits systematic electronic mail notifications to the email address you provided at checkout. These updates are dispatched at major operational junctions, specifically when:
- The order has been prepared and formally dispatched.
- The consignment arrives at the regional sorting or logistics hub.
- The package enters the final local delivery stage with the designated carrier.
- Extended Delivery Inquiry: In the event that a delivery exceeds our standard shipping timeline, our customer service team will promptly initiate a formal investigation with the designated carrier. Based upon the specific outcome and verification of the investigation, YES GLOBAL, UAB will implement appropriate remedies, consisting either of a comprehensive full refund of the purchase amount or a complete dispatch of a replacement order at no supplementary fee to the consumer.
4. Risk of Loss and Transfer of Ownership In strict compliance with the European Consumer Rights Directive and regional consumer legislation, the physical risk of loss, damage, or deterioration of the purchased commodities remains entirely with YES GLOBAL, UAB during transit.
The legal risk of loss and ownership title transfers to the consumer only at the exact moment when the consumer or a designated third party physically receives and takes possession of the delivery container. The risk does not transfer upon handover to the courier enterprise, ensuring total statutory protection for the consumer during transit.
5. Statutory Right of Withdrawal (14-Day Cooling-Off Period) According to European distance selling regulations, consumers within the European Union possess a statutory Right of Withdrawal for a period of fourteen (14) days without providing specific justification.
- Withdrawal Period: This fourteen-day duration commences on the day following the date on which the consumer (or a designated third party other than the carrier) physically acquires possession of the commodities.
- Exercising the Right: To exercise this right, you must notify our customer service desk via an explicit written statement sent to hooks@zerotracestrip.com prior to the expiration of the 14-day limit.
6. Defective, Faulty, or Damaged Items We hold our physical commodities to standard functional requirements. If an item arrives in a flawed, defective, or structurally impaired state, European consumer law provides strong protections which we execute via an expedited method:
- Reporting Protocol: The consumer must notify our customer support team within fourteen (14) days of receipt via email at hooks@zerotracestrip.com, describing the operational flaw.
- Evidence Submission: The consumer is requested to provide clear photographic or video evidence demonstrating the material defect or damage.
- Resolution Process: Upon formal validation of the provided evidence, our support desk will coordinate the appropriate remedy. Depending on the nature of the damage and to ensure consumer convenience, YES GLOBAL, UAB will immediately arrange for either a complete financial refund of the affected item or dispatch a new replacement article. We reserve the right to request a return of the defective item using a prepaid shipping label provided by us if a physical inspection is deemed necessary.
7. Limitation of Liability and Contractual Framework These Terms of Service are governed by and construed in accordance with the laws of the Republic of Lithuania and overarching European Union legislation.
While YES GLOBAL, UAB employs professional methods to ensure the constant availability and standard operation of the Website, we cannot declare that access will remain completely uninterrupted or entirely free from minor technical anomalies. We exclude liability for incidental commercial variations or descriptive inaccuracies that do not affect the fundamental hardware utility of the wall hooks and adhesive tapes supplied.
8. Amendments and Jurisdiction We reserve the right to modify these operational terms to reflect updates in corporate logistics or European trading rules. Any structural amendments will become effective immediately upon being published on this page. Any legal disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in Vilnius, Lithuania.
For any specific questions, legal enquiries, or transactional support, please address your messages to hooks@zerotracestrip.com.