This Refund and Return Policy defines the statutory conditions, timelines, and procedural frameworks regarding order cancellations, returns, and financial remedies for items purchased on our official web domain, www.zerotracestrip.com.
All operations under this policy are managed under the legal governance of YES GLOBAL, UAB, a registered corporate entity in the Republic of Lithuania (Company Registration Number: 306979366; VAT Number: LT100017711611). Our commercial practices strictly adhere to the General Consumer Law of Lithuania and overarching European Union consumer protection directives.
1. Statutory Right of Withdrawal (14-Day Cooling-Off Period) In strict accordance with European Union distance selling legislation, consumers residing within the European Economic Area (EEA) possess a statutory Right of Withdrawal.
- Timeline: You are entitled to cancel your purchase agreement and return your ordered commodities without providing any specific justification within fourteen (14) days. This 14-day duration commences on the day following the date on which you (or a designated third party other than the carrier) physically acquire possession of the commodities.
- Notification: To exercise this statutory right, you must issue an explicit written statement to our customer service department via email at hooks@zerotracestrip.com prior to the expiration of the 14-day period.
2. Standard Return Conditions and Return Address For standard returns executed under the 14-day Right of Withdrawal, the items must remain unused, unaltered, and enclosed within their original retail commercial packaging.
All physical returns from European consumers must be dispatched directly to our registered corporate headquarters and logistics facility:
- Designated Return Destination: YES GLOBAL, UAB V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania
- Return Transport Costs: In accordance with standard European distance selling guidelines, the consumer assumes the immediate direct costs associated with mailing the standard return package back to our facility, unless the item is verified as damaged or defective upon arrival.
3. Defective, Flawed, or Damaged Items (Expedited Resolution) We maintain strict quality parameters for all our non-trace wall hooks and utility adhesive tapes. If a shipment arrives in a flawed, defective, or physically impaired state, European consumer regulations grant you comprehensive rights to remediation, which we execute through an expedited framework:
- Reporting Protocol: Please notify our administrative team within fourteen (14) days of physical receipt by emailing hooks@zerotracestrip.com. Your email should contain your order reference number and a clear description of the functional impairment.
- Evidence Submission: The consumer is requested to attach clear photographic or video evidence documenting the physical defect or transit damage so our team can evaluate the case immediately.
- Resolution Process: Upon formal validation of the provided evidence, our support desk will coordinate the appropriate remedy. Depending on the nature of the issue and to ensure consumer convenience, YES GLOBAL, UAB will immediately arrange for either a complete financial refund of the affected item value or dispatch a brand-new replacement article. To maintain our standard quality control frameworks, we reserve the right to request a physical return of the item using a prepaid shipping label provided by us if an internal inspection is deemed necessary.
4. Logistics Delays and Extended Transit Remediation We coordinate exclusively with reliable regional postal networks and high-tier priority transport networks to carry out standard regional deliveries. The standard transportation timeline across Europe requires approximately five (5) to twelve (12) business days. To maintain full transparency, our tracking system automatically transmits status updates to your registered email address at major milestones (including original dispatch, regional sorting hub arrival, and final local delivery assignment).
- Investigation Phase: If a consignment fails to arrive within the standard 12 business days, please notify our service desk at hooks@zerotracestrip.com. We will instantly initiate a formal operational trace with the designated carrier network.
- Resolution: Based upon the official verification and circumstances compiled from the carrier investigation, if the parcel is confirmed missing or excessively delayed, YES GLOBAL, UAB will implement a complete remedy, consisting either of a full financial refund or a complete priority re-dispatch of your order.
5. Financial Reimbursement Framework and Channels When a financial refund is authorized under any section of this policy, the monetary return will be issued strictly to the original transactional account utilized during checkout.
In alignment with our structural payment integrations, we process refunds across all accepted payment mechanisms, which include:
- Major Credit and Debit Networks: Visa, Mastercard, and American Express.
- Mobile Digital Transaction Systems: Apple Pay and Google Pay.
- Authorized Regional Digital Wallets integrated into our checkout infrastructure.
Following administrative execution by our staff, financial refunds typically reflect within your standard banking statement or digital wallet balance within five (5) to ten (10) standard business days, subject to the independent processing intervals of your financial institution.
6. Administrative Assistance For any specific questions regarding return addresses, submission of photographic evidence, or verification of an active refund status, please address your correspondence to our compliance department:
- Email Contact: hooks@zerotracestrip.com
- Corporate Phone Line: +370 62109589
- Head Office: YES GLOBAL, UAB, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania